I've designed inside on-sales that can't slip and compliance reviews that can't be rushed — and delivered in both.That range, across live events, media, fintech, and telecom, means I can adapt to whatever your team needs.

I've grown and led teams of 2 up to 20, across product design, UX writing, research, animation, and engineering.

Lately, I build and ship AI products on my own time — so I know what I'm asking my team to do.

Design leader at AXS. Available for select fractional and advisory engagements.

What I've Done

AXS

AI-driven leader

Teaching skills and promoting responsible, strategic usage

Creating a team of critical thinkers, while reducing time and improving quality: From reliance to independence.

ROLE: BUILDER • COACH • MENTOR

Capital One

+4.5% funded loans

Changing how we thought about obstacles and goals

Broke down slow processes and inefficient review cycles to deliver real value.

ROLE: LEADER • PARTNER • COACH

Ticketmaster

+42pt NPS

Putting the focus on fans

Partnered on a brand refresh, built a design system and led a UX/UI overhaul that improved fan trust and satisfaction.

ROLE: DESIGNER • LEADER

DishTicketmasterAXS

3 design systems

Design and engineering working as one

Built in tight partnership with engineering, reducing design and engineering time.

ROLE: DESIGNER • COACH • LEADER

  1. 2022–Present

    Leading design and AI adoption — DISH, AXS, and my own products

    3.5x conversion lift at DISH; 3 AI apps shipped solo.

  2. 2017–2022

    Scaled design at Ticketmaster and Capital One

    NPS +42 points at Ticketmaster; 4.5% lift in funded loans at Capital One.

  3. 2004–2017

    Built from zero — DirecTV, NYTimes, BuzzFeed

    Shipped a 0→1 streaming product across 10+ platforms; three NYTimes Publisher's Awards in four years.

Capital One Auto Navigator redesign — hero

Capital One Auto Navigator

Removed obstacles and coordinated Design, Product, Engineering, Marketing and Legal/Compliance to work differently, delivering a full front-end redesign in 10 weeks to align to a new national campaign.

4.5% increase in funded loans, driven by searches (+16%), customers with saved cars (+20%), saved cars per customer (+3x), completed applications (+13%)

Ticketmaster redesign — hero

Ticketmaster

Partnered on a brand refresh, built a design system and led a UX/UI overhaul that improved fan trust and satisfaction by focusing on fan research and data.

Overall, the new experience led to +42pt NPS lift, plus various feature-specific improvements

AXS product work — screen 1

AXS: Custom Project Management Tool

My managers were updating spreadsheets, a Slack kanban board, writing project status emails, and meeting with another department to share work allocation. In about 12 hours, I custom-built a project management tool to eliminate tedious work.

Hours saved every week, greater accuracy, 3 tools consolidated to one

What I bring to senior design roles

Fun, engaging culture

I build teams from scratch and turn around ones that have stalled — I learn what each team needs, and act fast.

AI expert & builder

I drive strategic AI adoption that pays for itself — hours saved every week. Real change, not chasing trends.

Strong judgment

I know the difference between a launch that can't slip and a review that can't be rushed, and I lead accordingly.

Data-driven design

I lead redesigns that move the numbers that matter — conversion, revenue, retention — without losing craft.

Depth and experience

I build systems and teams that hold together across consumer and enterprise products at once.

High quality standards

I manage across time zones and skill levels without lowering the bar.