Work
Professional work
Leading by example on AI adoption; coaching & leading design work
Effective AI Transformation
AI is changing how designers work, but LinkedIn is full of overcorrection: "Figma is dead," "I only design in Terminal." I wanted an approach that kept the discovery that makes design good, with the speed AI makes possible.
Raising AI adoption through education
As one of AXS's leading AI experts, I saw that company-wide AI goals are pointless if most people feel they don't understand AI. So I led two company-wide "Intro to AI" workshops, including an intro to building agents, that reached hundreds of employees. Overnight, teams were using AI in more strategic and effective ways.
AI as a 24/7 coach
Docs and decks are the old way of sharing process, and they've never worked. When I rolled out AI to my team, I built custom GPTs that used our process docs as context, raising the quality of our work and saving real time.
Capital One Auto Navigator
I removed obstacles and coordinated Design, Product, Engineering, Marketing, and Legal/Compliance to work differently, shipping a full front-end redesign in 10 weeks, in time for a new national campaign.
Ticketmaster
A React refactor of a legacy product became the catalyst for a rebrand and a global design system across consumer and enterprise. I led it hands-on, and it drove a 42-point NPS increase.
Custom manager's tool
Tracking a design team's work shouldn't take 3 tools and a weekly meeting. So I built our own project management tool from scratch in Cursor, cutting reporting to a single standup.
Inventory management tool
I designed and built Highest Point’s inventory, point-of-sale, and reporting tool from the ground up, for a members-only cannabis club in South Africa. Designed in Figma, built with Cursor and Claude Code.
Turning retros into action
With my researchers, I found out why team retros were frustrating, then fixed them by letting the team rank what matters and acting on it. Engagement went up and issues dropped.