Work
Coaching & leading design work; upskilling teams
Capital One Auto Navigator
Removed obstacles and coordinated Design, Product, Engineering, Marketing and Legal/Compliance to work differently, delivering a full front-end redesign in 10 weeks to align to a new national campaign.
Ticketmaster
Partnered on a brand refresh, built a design system and led a UX/UI overhaul that improved fan trust and satisfaction by focusing on fan research and data.
AXS: Custom Project Management Tool
My managers were updating spreadsheets, a Slack kanban board, writing project status emails, and meeting with another department to share work allocation. In about 12 hours, I custom-built a project management tool to eliminate tedious work.
An AI rollout needs context
I'm on a mission to kill process docs. They don't work. So when I rolled out AI to my team, I built custom GPT's that used old docs as context, improving work quality and saving time.
Retros are about action
I collaborated with my researchers to understand why team retros were frustrating, and fixed them by letting team members rank what's important, and then taking action. Engagement increases and issues drop.
AI adoption requires understanding
As one of the leading experts on AI at AXS, I learned most people don't understand AI. I led two company-wide "Intro to AI" workshops that reached hundreds of employees. Over night, teams were using AI in more strategic and effective ways.